Returns & exchanges

Cancellation by Of The Garden

In rare circumstances, Of The Garden may need to cancel your order. In that case, you will be eligible for a full refund from your bank or as Of The Garden store credit, at Of The Garden's sole discretion. These cases include being unable to confirm or deliver your order, the recipient's address being outside our delivery area, the product being unavailable (rare), or being unable to process your order for any reason and not finding a suitable alternative after contacting you. We will also cancel your order without a refund if we have fully prepared it but could not reach you or the recipient at the scheduled time, or if we attempted delivery more than 3 times within 48 hours.

Rescheduling orders

You may, in some circumstances, ask us to reschedule your order. We understand this and will do our best to accommodate you. You may reschedule for up to 10 days if your order has not yet been prepared. Otherwise, you may reschedule for no more than 48 hours, so we can deliver the best products at the best quality. Note: all edible items and branded products are excluded from this rescheduling option.

Cancellation policy

If your order is cancelled more than 24 hours before the delivery window begins, or if the recipient cancels before the delivery location is received (before the order is prepared and dispatched), we will do our best to process your cancellation, which may be eligible for a full refund. However, as soon as we receive your order, our team begins preparing and arranging the finest gifts and flowers so they arrive on time. That can make cancellations difficult to complete, especially for orders already in preparation. Please note that all edible items and branded products are excluded, as they are prepared more than 24 hours before the delivery window.

Compensation and refund policy

Of The Garden puts customer satisfaction first and aims for 100% satisfaction with every bouquet and gift. If you are not satisfied with the products or services we provided for any reason, we will offer a replacement as soon as possible. If you do not need a replacement, you may be eligible for a partial refund as Of The Garden credit, valid for up to 12 months. Compensation may also be offered. If you encounter any issue with your order, please contact our customer service center within 48 hours of delivery and we will offer several solutions. Our team may ask you to send photos of the items received so we can better understand the issue and find the best solution. We guarantee on-time delivery. If your order is delayed by more than 4 hours after your time window ends, please contact our customer service team and they will assist you. This policy does not apply to delays caused by circumstances beyond our control. If the recipient information you provided is incorrect, Of The Garden is not responsible for any refund or compensation arising from delay or delivery to the wrong person or address. Of The Garden is not liable if the recipient refuses to accept the order or gift. We will do our best to process your refund promptly. Any refund or compensation as Of The Garden credit may take up to 72 hours to appear in your Of The Garden wallet.

Return policy

If you are not satisfied with the quality of our products and wish to return delivered items, please contact our customer service team through Of The Garden's platforms to schedule pickup of the returned items within 48 hours of delivery. Depending on the country of delivery, you will have up to 48 hours to return the product(s), and Of The Garden's return policy will comply with applicable local laws. Please ensure returned items are unopened, unused, and in their original packaging with tags attached. Of The Garden currently offers a one-day return policy for jewelry, items that touch the skin, and fragrances, provided they are in original sealed condition. After Of The Garden receives the returned product and inspects its quality, we will send you a message confirming whether your return was approved and how long the refund will take.